Tag: Technical support

Apple Should Be Embarrassed!

After years and years of neglect, Apple released an update to its iWork programs. Each program is now sold individually. Pages version 5, the Apple word-processing and desktop publishing application, was born. The program is now on version 5.6.1. Typical of Apple’s feature regression, Pages 5.6.1, even today, lacks fundamental features one would expect from a desktop publishing app. Even… Continue reading

Two Major Frustrations Solved this Week!

Upgrading to 10.7 I upgraded my computers to OS 10.7 (Lion) after moving into the temporary apartment. Everything went smoothing on my main laptop, but my Mac Pro has given me fits. Over the course of a couple of weeks, containing 5 or 6 phone calls, lasting a minimum of 3 hours each, I’ve worked with top level Apple support… Continue reading

@mediatemple Tweeted and Called

In my frustration, I mentioned in a blog post yesterday that I had a bad experience with @mediatemple, my web hosting provider. Mediatemple took the initiative to send me a tweet asking me to follow them so they could send me a DM. I did. They did, asking for my phone number. A supervisor, Miguel, called moments later. He personally… Continue reading

Horrid Service Experience @mediatemple

Venting… I host my blog @mediatemple. I have been generally satisfied with their service, but have had issues with the speed of their servers. Their telephone customer support has always been helpful… until today! I got an email yesterday telling me that the thumb.php file used in many WordPress themes had been exploited. Since my theme used this executable file,… Continue reading

Corporate “Offloading”

Image via Wikipedia I railed against @Verizon last week (link) because of my inexcusably horrid customer service experience.  Well, I’m happy to report that the Verizon installer, who I think was an independent contractor, arrived this morning, on time, properly de-installed my two single-stream cards (called S-cards) and installed a new multi-stream card (M-card) in my TiVo.  He was pleasant… Continue reading

@Verizon Customer Service Is Horrendously Wretched!

Image via CrunchBase Now, before you think I’m just in a bad mood (though @Verizon certainly has put me in one!), I think Verizon’s cell service and Fios service are completely awesome.  But their customer service is the worst of the worst.  In my opinion, the senior level executive in charge of customer service and retail should be fired immediately!… Continue reading

More Apple iPhone 4 Aggravation

Image via CrunchBase Everyone was excited about getting the new Apple iPhone 4.  But seriously, did these people test this device much at all? First, the issue with the antenna signal decreasing surfaced right away.  My first call on the iPhone 4 fell victim to this problem when it went from a full strength signal to dropping the call with… Continue reading

Something Good about AT&T

No, really! I complain so often about AT&T that I feel compelled to say something, anything, good about them when ever I can.  Today I can. My new iPhone 4 was having connecting issues in the house, even with the MicroCell.  I called the support number the AT&T rep at the AT&T store gave me in case I had any… Continue reading