Tag: Customer

How Long Is Too Long?

When you call an 800 number for technical support, how long should you be expected to remain on hold until someone talks to you to solve your problem? I’m rebuilding my hard drive, a necessary nuisance with computers; so, I’m in the process of reinstalling all of my software, and I have a lot of software. I went to reinstall… Continue reading

More Apple Inc. Corporate Chicanery

I once delighted in an image of Apple as counter-corporate culture. But Apple is now officially living in my “just as bad as Microsoft ever has been” category—maybe even worse. Now that Apple Inc. is the most valuable company on planet earth, they have become even more greedy. The new head of Apple Retail recently laid off a significant percentage… Continue reading

@mediatemple Tweeted and Called

In my frustration, I mentioned in a blog post yesterday that I had a bad experience with @mediatemple, my web hosting provider. Mediatemple took the initiative to send me a tweet asking me to follow them so they could send me a DM. I did. They did, asking for my phone number. A supervisor, Miguel, called moments later. He personally… Continue reading

@Netflix Doesn’t Get It

Apparently Netflix either doesn’t get it or they just don’t care.  Reed Hastings, the CEO of Netflix, recently said, about customers complaining angrily about Netflix’ jacking up their prices 60%, the noise level was actually less than we expected, given a 60% price increase for some subscribers. … We knew what we were getting into.” Oh, I see.  The customers … Continue reading

Corporate “Offloading”

Image via Wikipedia I railed against @Verizon last week (link) because of my inexcusably horrid customer service experience.  Well, I’m happy to report that the Verizon installer, who I think was an independent contractor, arrived this morning, on time, properly de-installed my two single-stream cards (called S-cards) and installed a new multi-stream card (M-card) in my TiVo.  He was pleasant… Continue reading