Tag: CableCARD

Imagine My Delight…

I’ve blogged about my recent encounters with @Verizon when upgrading the TiVo with the Fios service here at the house.  In addition to the Twitter replies to me from Verizon following up, today I got a followup phone call from Ralph, the technician who installed the M-CableCard and got everything working wonderfully.  He wanted to be sure everything was satisfactory.… Continue reading

Corporate “Offloading”

Image via Wikipedia I railed against @Verizon last week (link) because of my inexcusably horrid customer service experience.  Well, I’m happy to report that the Verizon installer, who I think was an independent contractor, arrived this morning, on time, properly de-installed my two single-stream cards (called S-cards) and installed a new multi-stream card (M-card) in my TiVo.  He was pleasant… Continue reading

@Verizon Customer Service Is Horrendously Wretched!

Image via CrunchBase Now, before you think I’m just in a bad mood (though @Verizon certainly has put me in one!), I think Verizon’s cell service and Fios service are completely awesome.  But their customer service is the worst of the worst.  In my opinion, the senior level executive in charge of customer service and retail should be fired immediately!… Continue reading