@Delta: My “Love” But Mostly “Hate” Relationship with a Crappy Airline

According to Delta‘s CEO at the beginning of the safety video you’re forced to watch when you’re lucky enough to get a somewhat newer plane, Delta has valued honesty/integrity and good customer service since its founding. This simply has not been my experience with Delta. Just over a year ago I flew over 10,000 miles in Australia. I chose to… Continue reading

Airlines Bleed Revenue? Meet Owen!

I am delighted to report that United Airlines lost a whopping 21% last quarter! I couldn’t be happier after the way they treated me: charging me more for my bag to return home than they charged for the entire ticket. I swore then, and I have gone out of my way to keep this promise, I will never fly on… Continue reading