Everyone who knows me knows that I live in my ecco Track 6 GTX Plain Toe Lo shoes. I’ve worn these for over 10 years now and have literally worn a pair of them out! I have them in brown and in black.
Recently, I’ve noticed that the shoe strings (laces) on my black pair are really frayed and will soon break. So, I decided to replace them for both colors.
I called them and explained my objective. Regrettably, they don’t sell them. But the lady volunteered to mail me out replacement shoe strings free of charge!
They arrived today.
That’s awesome customer service for my favorite shoes ever!