I’ve blogged about my recent encounters with @Verizon when upgrading the TiVo with the Fios service here at the house. In addition to the Twitter replies to me from Verizon following up, today I got a followup phone call from Ralph, the technician who installed the M-CableCard and got everything working wonderfully. He wanted to be sure everything was satisfactory.
Since I groused about my really, really bad customer service experience, I feel equally compelled to rave about my current really, really good customer service follow up experiences. OK, so Verizon and I have kissed and made up. This was really pretty easy for me to do because I do so love their Fios* service and my MiFi card that I use all over the country.
Also of note: loving the new high capacity TiVo Premiere XL in HD!
*According to an independent report that has nothing to do with Verizon, here in Manhattan Beach we’re in the top 1% of household internet access speeds. It just rocks my world since I do so much work on the internet!! And I’m reading that Verizon just announced a whopping 150 megabit up and 35 megabit down upgrade from our supposedly current 15 up and 10 down! (Our actual speed just clocked in at 30.54 Mb/s up and 22.51 Mb/s down.) My God, that’s fast! This makes cloud computing a bit more realistic. Their goal: 10 gigabits per household in a few years! That’s just insane.