I complain so often about AT&T that I feel compelled to say something, anything, good about them when ever I can. Today I can.
My new iPhone 4 was having connecting issues in the house, even with the MicroCell. I called the support number the AT&T rep at the AT&T store gave me in case I had any problems. The first thing that completely and utterly blew me out of the water: a real live human being that spoke English as his native language answered the phone on the second ring! But even more than that: the real live human being that spoke English as his native language that answered the phone on the second ring was the actual tech support guy that immediately and courteously fixed the issue.
Now, ladies and gentlemen: that’s astounding!!!! But it gets better.
When the phone was up and working with a re-invigorated signal strength, the tech support guy set up a return call for me on a specific time this Friday to make sure the fix solved the issue! Someone from AT&T’s technical support group will confirm the steps we took today worked?!
Now, that’s what I call customer service!