Comcast: HaHaHaHa!! The Laughs on You!!

You assholes are getting what’s coming to you! And you more than deserve it! You and your absurd 300GB bandwidth limit! Your horrific phone system. Your wretched customer abuse masquerading as support. Frankly, I hope Brian L. Roberts, CEO of Comcast, loses his fortunes, that all of his good employees go to work for Google and Verizon, and that the… Continue reading

Canceling AT&T iPhone Service

I’ve always hated AT&T. I ditched them many, many years ago. After an unacceptable experience with Sprint, the first option for getting rid of AT&T, I went to Cingular. I was a relatively happy Cingular customer. Cingular signed the deal with Apple to be the first and only carrier with iPhones. Shortly after they had exclusivity, AT&T bought them. I… Continue reading

Imagine My Delight…

I’ve blogged about my recent encounters with @Verizon when upgrading the TiVo with the Fios service here at the house.  In addition to the Twitter replies to me from Verizon following up, today I got a followup phone call from Ralph, the technician who installed the M-CableCard and got everything working wonderfully.  He wanted to be sure everything was satisfactory.… Continue reading

Corporate “Offloading”

Image via Wikipedia I railed against @Verizon last week (link) because of my inexcusably horrid customer service experience.  Well, I’m happy to report that the Verizon installer, who I think was an independent contractor, arrived this morning, on time, properly de-installed my two single-stream cards (called S-cards) and installed a new multi-stream card (M-card) in my TiVo.  He was pleasant… Continue reading

Utterly Shocking!

Image by Getty Images via @daylife AT&T promises that they have 97.7% of people in the US “covered.”  In their commercials they paint the whole country with Cingular‘s adopted orange color.  (They bought out Cingular and chose to keep Cingular’s marketing colors as the tired AT&T blue color had become a potent reminder of how horrid AT&T is.  You know,… Continue reading

@Verizon Customer Service Is Horrendously Wretched!

Image via CrunchBase Now, before you think I’m just in a bad mood (though @Verizon certainly has put me in one!), I think Verizon’s cell service and Fios service are completely awesome.  But their customer service is the worst of the worst.  In my opinion, the senior level executive in charge of customer service and retail should be fired immediately!… Continue reading

Excellent!

In light of the fact that AT&T is ending their unlimited data plans for iPhone users, capping them for fees to punish the data hogs, I find this tweet by Josh Helfferich excellent. “Let’s just get AT&T to fix the oil spill, they’ve been capping everything else lately.” — Josh Helfferich via Twitter“ [Source: “Let’s just get AT&T to fix… Continue reading

How Do I Love Thee–NOT!

Just spreading the AT&T love… AT&T promised to spend $2 billion upgrading its wireless network this year. Whatever it has spent on the upgrades so far isn’t helping. A new report from ChangeWave Research (via Philip Elmer DeWitt) shows consumer dissatisfaction growing with AT&T, while it’s decreasing with Verizon. ChangeWave surveyed 4,040 smartphone owners about dropped calls over the last… Continue reading

Hello! Who Told You First?!

I am shocked! [Said tongue in cheek!] The annual survey of wireless customer satisfaction from Consumer Reports hits the streets this week and it doesn’t have much good to say about AT&T. In a canvass of more than 50,000 readers spanning 26 U.S. cities, the organization found the carrier had the lowest customer-satisfaction rating in 19 cities surveyed; Verizon ranked… Continue reading