@Verizon Customer Service Is Horrendously Wretched!

Image via CrunchBase Now, before you think I’m just in a bad mood (though @Verizon certainly has put me in one!), I think Verizon’s cell service and Fios service are completely awesome.  But their customer service is the worst of the worst.  In my opinion, the senior level executive in charge of customer service and retail should be fired immediately!… Continue reading

I Guess AT&T Will Never "Get It"

Recently, the Fake Steve Jobs blog proposed AT&T customers engage in “Operation Chokehold” to attempt to send AT&T a clear message since AT&T is threatening to end the unlimited data plan for iPhone user who actually use it (a lot). Subject: Operation Chokehold On Friday, December 18, at noon Pacific time, we will attempt to overwhelm the AT&T data network… Continue reading

Three Cheers for FedEx

In attempting to resolve this issue with Apple, about which I previously posted, I called FedEx back. I can understand the FedEx policy about not allowing me to change a shipping address since I wasn’t the shipper, Apple was. That makes sense. What doesn’t make sense is Apple’s inaccessibility surrounding correcting shipping issues in a timely manner. I called FedEx,… Continue reading

Apple: The New Microsoft **Updated**

I don’t want to hear any more about the high value Apple places on the customer experience. I ordered holiday cards from iPhoto. They were accidentally shipped to the Atlanta address, which has been sold and is currently vacant. Great. I’ll just call FedEx and have the order re-routed. FedEx will not reroute an Apple order, only Apple can do… Continue reading