Canceling AT&T iPhone Service

I’ve always hated AT&T. I ditched them many, many years ago. After an unacceptable experience with Sprint, the first option for getting rid of AT&T, I went to Cingular. I was a relatively happy Cingular customer. Cingular signed the deal with Apple to be the first and only carrier with iPhones. Shortly after they had exclusivity, AT&T bought them. I… Continue reading

Tesla Continues to Impress Me

I recently posted about my service experience with Tesla. Shortly after that post we received a feedback survey from the company. The survey was short and to the point and included a text box in which you could type anything else you wished to share. I shared most of my general thoughts about the service experience the same ones I… Continue reading

Northern Arizona, Day One — Travel to the Grand Canyon

Well, today ranks up there among the very worst travel experiences I’ve had in my life. We had to go from San Francisco through Los Angeles to Phoenix via air. Then we had to rent a car and drive up to the Grand Canyon in rush hour. I’m not complaining about any of that. Delta had severe flight delays into… Continue reading

@Delta: My “Love” But Mostly “Hate” Relationship with a Crappy Airline

According to Delta‘s CEO at the beginning of the safety video you’re forced to watch when you’re lucky enough to get a somewhat newer plane, Delta has valued honesty/integrity and good customer service since its founding. This simply has not been my experience with Delta. Just over a year ago I flew over 10,000 miles in Australia. I chose to… Continue reading

Two Major Frustrations Solved this Week!

Upgrading to 10.7 I upgraded my computers to OS 10.7 (Lion) after moving into the temporary apartment. Everything went smoothing on my main laptop, but my Mac Pro has given me fits. Over the course of a couple of weeks, containing 5 or 6 phone calls, lasting a minimum of 3 hours each, I’ve worked with top level Apple support… Continue reading

@mediatemple Tweeted and Called

In my frustration, I mentioned in a blog post yesterday that I had a bad experience with @mediatemple, my web hosting provider. Mediatemple took the initiative to send me a tweet asking me to follow them so they could send me a DM. I did. They did, asking for my phone number. A supervisor, Miguel, called moments later. He personally… Continue reading

Horrid Service Experience @mediatemple

Venting… I host my blog @mediatemple. I have been generally satisfied with their service, but have had issues with the speed of their servers. Their telephone customer support has always been helpful… until today! I got an email yesterday telling me that the thumb.php file used in many WordPress themes had been exploited. Since my theme used this executable file,… Continue reading

@Adobe Lost a Customer Today

@Adobe is a case study in what is wrong with corporate America:  remaining insulated from its current and potential  customers, apparently internally disconnected, charging high prices, outsourcing customer service that is ill-equiped or forbidden by corporate policy to solve a problem, having policies that disregard the needs of prospective customers on a software product that retails for a whopping $1,000.… Continue reading

Imagine My Delight…

I’ve blogged about my recent encounters with @Verizon when upgrading the TiVo with the Fios service here at the house.  In addition to the Twitter replies to me from Verizon following up, today I got a followup phone call from Ralph, the technician who installed the M-CableCard and got everything working wonderfully.  He wanted to be sure everything was satisfactory.… Continue reading