New Era in Software: Rental

And I hate it! Adobe’s software is stunning stuff, no doubt about it: Photoshop, After Effects, Dreamweaver, to name a few of the industry standards. Over the past few years, Adobe’s software has become prohibitively expensive for the common man, easily costing well over a thousand dollars for a software bundle. But, at least you owned it and could use… Continue reading

How Long Is Too Long?

When you call an 800 number for technical support, how long should you be expected to remain on hold until someone talks to you to solve your problem? I’m rebuilding my hard drive, a necessary nuisance with computers; so, I’m in the process of reinstalling all of my software, and I have a lot of software. I went to reinstall… Continue reading

Todd @Adobe

Well, after spending several hours yesterday trying to solve an error when my trial version of Adobe After Effects would launch, I was very frustrated. I blogged about that yesterday. Todd, at Adobe support in the After Effects group, is social media aware. I don’t know exactly how he chooses to track all things @Adobe, maybe through Twitter, maybe through… Continue reading

@Adobe Lost a Customer Today

@Adobe is a case study in what is wrong with corporate America:  remaining insulated from its current and potential  customers, apparently internally disconnected, charging high prices, outsourcing customer service that is ill-equiped or forbidden by corporate policy to solve a problem, having policies that disregard the needs of prospective customers on a software product that retails for a whopping $1,000.… Continue reading

SlideShowPro Rocks My World

Several years ago I discovered Todd Dominey’s SlideShow Pro (SSP), which I use to present my photos here at tt.us.  (Check them out at timtyson.us/photos.)  Over the years SSP has evolved into a really slick, powerful, wonderful tool for managing both photo and video distribution.  As my knowledge and understanding of the various SSP products has grown, I would place… Continue reading

Cropping, Aspect Ratios, Crop Orientation, and Overlays in Lightroom

This tutorial needs a slightly faster pace, but Helen does a great job answering some questions I’ve grappled with in frustration concerning changing the crop orientation while using a fixed aspect ratio in Lightroom. I could never figure it out. It’s so easy when you know the magic trick!… Continue reading