I called the San Francisco ecco store to order a pair. They didn’t have both in stock and gave me their customer service number, from which I was told I could order the shoe strings. I called them and explained my objective. Regrettably, they don’t sell them. But the lady volunteered to mail me out replacement shoe strings free of charge!
I’m going through the 3,500 photos I shot in New Zealand, and this is one of my favorites so far. It’s actually 2 photos stitched together. The views were astoundingly expansive. One photo would never capture what nature presented for wonder. And, as beautiful as the photo is, if I say so myself, it doesn’t begin to capture the scene!
During the flight, we landed the helicopter high atop Mount Tasman and got out and walked around, sinking up to our knees in the snow. The views were expansive—all the way to the Tasman Sea. The snow from Mount Tasman creates the Fox Glacier. Seeing the snow from above cracking and creating thousands of enormous crevasses was a first for me.
This was first class service. This level of personal attention was completely over the top! Not only did Tesla read my satisfaction survey, the company went out of its way to make sure I was more than satisfied with my service experience. I’m just very, very impressed! Tesla totally rocks! Gotta love this company! Totally love this car!
We took our first road trip in Nick—driving to Martinez for a bit of business1. We then decided to head up to Vacaville for lunch. We wanted to visit the Vacaville supercharger station. We really didn’t need to charge, but the whole idea was to try it out. This was our first supercharger experience. It’s free. It’s blazing fast. […]
Today I unexpectedly heard back from Tesla, thanking me for taking the time to provide them with information about my Tesla service experience, addressing some of my specific concerns, and also thanking me for my thoughts and ideas about how Tesla can improve their customer service experience generally.
Last night I was watching the awesome BBC series, Sherlock. The moment I heard the opening title sequence, I was convinced I knew who had written it. The musical style sounded very similar to the style of the music in the opening sequence to House of Cards. The HOC theme is considerably more dissonant/bi-tonal, which I […]
Tah dah! A while back I discovered a really nice bit of code for creating footnotes while writing a blog post. I don’t recall what I was reading now, but the author included several citations as he wrote. Each footnote had a raised numeral1 that served as a link to the footnote at the bottom […]
Since I’m going to say some critical things I want to start out by saying that we love our Tesla Model S. However, ownership has not been without issues. So, I thought I would share the good, the bad, and the ugly. Hopefully, this will help Tesla improve their customer ownership experience as well as […]
Serving a community through public education is a difficult and demanding task. Public school teachers get blamed for everything. Little of what they are blamed for is actually within their sphere of influence, let alone control. But, arguably, the hardest job in the school has to be that of the public school principal. I know. […]