B&H Photo Video, What’s Wrong?!

B&H Photo VideoOver the years I’ve made numerous purchases (tens of thousands of dollars) from B&H Photo Video in New York City. They have good prices and a quick turn around. Additionally, I immediately save 8.5% because they don’t bill sales tax.

Mac ProOn January 14, 2014, I ordered a totally decked out new Apple Mac Pro. They said it would be available in February. That was the beginning of the nightmare.

“It will be available at the end of the month.” “We checked with Apple, and we will have it in 6 weeks.” Then they said, “It will be in our warehouses in 7 – 10 business days.” And finally, when I called to cancel the order in a rage, “We will call you the minute it comes in, just in case you haven’t received it from Apple.”

They never called.

At this point, I didn’t care if I saved the $900. I wanted the computer. I called Apple and told them the nightmare I had endured for 3 months trying to get their computer from B&H. They told me I would have it in 3 – 5 weeks. Oh dear. “Are we starting this all over again? Does this machine really exist?” I asked.

Apple actually sold me the computer and AppleCare for several hundred less (total cost including sales tax) than B&H was selling the same machine with AppleCare and no sales tax!

I don’t know what the issue was/is with B&H. Maybe the issue was with Apple selling to resellers. Again, I don’t know, but I will think long and hard before ever buy from B&H again. I just felt that they were not being honest in their dealings with me.

My new machine is en route and will be here this week! I can’t wait!