I have blogged in the past about how much I hate the AppleTVs here at the house. Let me add to the tirade.
Ready to work out, watch photos, listen to music… Well, No. Of course not. I’ve spent the last 2 hours on the phone with Apple.
The calls were a nightmare, beginning with wasting 20 minutes talking about AppleCare registration issues–AGAIN! I pay money for this hassle! Finally I said, “Let me give you a different computer’s serial number. AppleTV doesn’t work with any of them. I don’t want to spend my time today trying to troubleshoot your AppleCare registration issues.” I got disconnected.
Then, on the second call, the automated answering system that “can understand complete sentences” sent me to the Mail group when I clearly said I was having issues with AppleTV.
Obviously it can’t understand even short phrases.
Then the girl in the Mail group sent me to the Wireless group. She worked on the issue a while before escalating the issue up to a higher level of troubleshooting.
She then sent me an application via email that uploaded system information for the engineers so they can see what the problem is within 3 or 4 days.
The next time I hear anyone tell me that Apple’s hardware “just works” or says, “it’s just that easy,” I’m going to burst out laughing in his/her face.
AppleTV doesn’t work. It rarely has ever worked for me without some time consuming, frustrating issue.
Quite frankly, I hate the AppleTV.
Two hours completely wasted. Apple should put me on payroll for beta testing their AppleTV product!